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MyHealth Frequently Asked Questions

MyHealth Questions
What is MyHealth?
What does MyHealth offer?
Who can sign up for MyHealth?
How do I sign up for MyHealth?
Is there a charge for MyHealth?
Which Stanford clinics offer MyHealth?
Can I print information from MyHealth?
Can I use MyHealth to view health information for my child or another adult for whom I am responsible?
Who else can access my MyHealth information?
How can I find out more about MyHealth?
MyHealth Account Activation
What do I need to activate my MyHealth account?
What if I am having trouble with the MyHealth activation process?
Messaging
Can I contact my clinic through MyHealth?
When I send a message, where does it go?
Why can't I send messages to the clinic of all my Stanford Hospital & Clinics doctors?
When can I expect a reply to the messages that I send to my clinic?
Test Results
When will I see my test results in MyHealth?
Why can't I see certain test results in MyHealth?
What if I have questions about my test results in MyHealth?
Technical Questions
Is MyHealth a secure internet site?
What are the computer and internet browser requirements for MyHealth?
I try to log in, but I receive a message saying my account was deactivated. What should I do?

What is MyHealth?

MyHealth is an internet tool that allows you to securely access elements of your health information and contact your Stanford clinic.

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What does MyHealth offer?

With MyHealth you can view your health information including allergies, medications, test results, and immunizations. You can also see your upcoming clinic appointments, send a message to your clinic and more!

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Who can sign up for MyHealth?

You must be a Stanford Hospital & Clinics or Menlo Medical Clinic patient and at least 18 years old to sign up for MyHealth.

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How do I sign up for MyHealth?

Signing up for MyHealth has never been easier. You can sign up for MyHealth during your next clinic visit or online at any time through the MyHealth website by selecting Request an Account

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Is there a charge for MyHealth?

No. MyHealth is a free service offered by Stanford Hospital & Clinics.

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Which Stanford clinics offer MyHealth?

MyHealth is available at all Stanford Clinics, Stanford Cancer Center and Menlo Medical Clinic.

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Can I print information from MyHealth?

Yes. MyHealth offers a "Printer Friendly Page" feature to print your information in an easy-to-read format. Simply click the printer icon that is located in the upper right side of most screens.

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Can I use MyHealth to view health information for my child or another adult for whom I am responsible?

MyHealth currently offers proxy access to your child's health information. Please see our proxy access FAQ. MyHealth currently does not offer this feature for accessing another adult's health information.

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Who else can access my MyHealth information?

Your physician and clinic staff have access to your electronic medical record that is available when you visit the clinic. However, once you create a unique MyHealth ID and password, only you have access to your MyHealth information.

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How can I find out more about MyHealth?

If you would like more information about MyHealth, please talk to your physician or a clinic staff member.

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What do I need to activate my MyHealth account?

Before activating your account, make sure you have the following documentation:

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What if I am having trouble with the MyHealth activation process?

If you are having problems activating your account, please call the MyHealth Service Desk at (866) 367–0758. You may also send a message the MyHealth Service Desk by clicking on the “Contact MyHealth Help Desk” link on the home page and submitting the form.

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Can I contact my clinic through MyHealth?

Yes. You can send a non-urgent message to your clinic using the Message My Clinic feature.

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When I send a message, where does it go?

Similar to calling the clinic, messages from MyHealth are routed to nurses who work closely with your physician. The nurse may respond directly or route the message to the physician. All messages sent to the clinic become part of your medical record.

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Why can't I send messages to the clinic of all my Stanford Hospital & Clinics doctors?

MyHealth requires that a patient have an established relationship with a physician before a message can be sent. As such, if the relationship is not established, or if the relationship is older than a year, patients cannot send a message to the clinic. In these circumstances please call the clinic. For a clinic directory click here.

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When can I expect a reply to the messages that I send to my clinic?

You will generally receive an answer within 1-2 business days. MyHealth should not be used for urgent situations. Please call your clinic if you have not received a response after 2 business days.

If this is a medical emergency, please call 911 immediately!

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When will I see my test results in MyHealth?

Test results will be released after they have been reviewed by the ordering physician. If you are unable to see expected test results, please contact the physician who ordered the test by sending a MyHealth message or calling your clinic.

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Why can't I see certain test results in MyHealth?

Due to California state laws, Stanford Hospital & Clinics is not able to release certain test results via the Internet (see below), despite the wishes of the patient:

Technical reasons limit the release of some tests such as:

Genetic tests which require interpretation and counseling are not released via MyHealth.

Your provider will share results with you that cannot be released electronically through an alternate means.

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What if I have questions about my test results in MyHealth?

If you have questions about your test results, please contact the physician who ordered the test by sending a MyHealth message or calling your clinic.

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Is MyHealth a secure internet site?

Yes. MyHealth uses the latest encryption technology that is the industry-standard. In addition, there are a number of ways that you can make sure your information is safe such as selecting a unique password that is easy for you to remember, but hard for others to guess.

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What are the computer and internet browser requirements for MyHealth?

You need access to a computer connected to the Internet. For Macintosh, use Safari 5.0 or Internet Explorer 9.0 or newer. For PCs, use Internet Explorer 9.0, Google Chrome 20.0, or Mozilla Firefox 13.0 or newer. The browser must support 128-bit encryption. For best results, use the newest browser version your computer will support.

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I try to log in, but I receive a message saying my account was deactivated. What should I do?

MyHealth accounts are automatically deactivated if a MyHealth ID or password is incorrectly input 5 times during the login process. If you receive this message, please call the MyHealth Service Desk between 9am and 5pm or send message a message to the MyHealth Help Desk by clicking on the “Contact MyHealth Help Desk” link on the home page and submitting the form.

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